Calls remain one of the most valuable channels for advertisers who need immediate,high-value customer conversations. At Topclass Leadswe specialize in consent-based, compliance-first call products that deliverhigh-intent prospects straight into your sales workflow — live transfers,warm transfers, scheduled callbacks, and verified inbound call leads.Calls convert faster, close at higher rates, and can be routed to the right agentin real time for best results.
Unlike generic lead lists, call leads are action moments —
a consumer calling, responding, or requesting contact is actively engaged.
Our platform focuses on maximizing connection rates, minimizing wasted spend,
and ensuring every call delivered to your team meets strict quality and compliance thresholds.
We pair intelligent routing, IVR pre-filters,
agent verification, and real-time measurement so advertisers can scale call acquisition
with confidence. Every connection is backed by our strict compliance-first approach,
giving you peace of mind and results that matter.
Below you’ll find our core call products, the controls we use to keep lead quality high,
and the KPIs and pricing models advertisers use to evaluate performance.
Use this as your playbook to decide which call solutions fit your funnel
and revenue model.
| Product | Description | Best For | Filters / Attributes | Delivery |
|---|---|---|---|---|
| Live Transfer | Consumer is connected directly to your agent in real time after verification. Highest immediacy and conversion potential. | Carriers, FMOs, High-touch sales teams | Age, ZIP, product interest, AEP/OEP windows, campaign tags | Live call transfer / direct agent dial / API webhook |
| Warm Transfer | Call is screened, qualified, and then an appointment or warm introduction is booked with your sales team. | Local agents, appointment-based services | Product-specific, zipcode, appointment window | Scheduled transfer / Callback / CRM integration |
| Inbound Call Leads (Recorded) | High-intent inbound calls are recorded, scored, and delivered as verified lead records for followup. | Volume buyers, broker networks | Call length, qualification score, geography, intent | CSV post, webhook, Zapier, CRM upload |
| Scheduled Callback | Consumer requests a callback at a preferred time — we guarantee the callback and confirm availability. | Closers who need prep time, complex sales | Time window, timezone, product interest | Scheduled transfer / API / calendar invite |
| Exclusive vs Shared | Choose exclusive delivery (single advertiser) for top performance or filtered shared inventory for scale. | Advertisers balancing quality vs cost | Exclusivity, pacing, caps | Real-time routing, round-robin, priority queue |
| Process Step | What We Do | Advertiser Benefit |
|---|---|---|
| Consent Capture | Phone consent, disclosures, and timestamped consent logs stored for audit. | Compliance assurance; audit-ready data for advertisers and carriers. |
| IVR Pre-Screening | Automated eligibility questions (age, ZIP, product interest) route only qualified calls forward. | Higher connection efficiency & fewer false positives. |
| Live Agent Verification | A trained agent verifies intent and eligibility before live transfer or lead delivery. | Improved close rates and lower wasted attempts for your sales reps. |
| Recording & QA | Calls are recorded, sampled, and scored for accuracy, adherence, and lead quality. | Continuous quality improvement and dispute resolution support. |
| Real-time Routing & Throttling | Route calls based on agent availability, SLA, geography, and pacing caps to avoid overload. | Smooth call flow into your contact center without drops or spikes. |
| KPI | Benchmark | Pricing Model | Why It Matters |
|---|---|---|---|
| Connection Rate | Target 60%+ | CPCall (Cost-per-connected-call) | Higher connection = more opportunities to convert. |
| Qualified Rate | Target 30%+ (varies by vertical) | Per-qualified-call / lead | You pay for calls that meet your minimum qualification standard. |
| Average Handle Time (AHT) | Varies (2–10+ minutes) | Used for SLA & agent planning | Helps forecast staffing and true cost per opportunity. |
| Close Rate | Advertiser-specific | CPA / Rev share (optional) | Measures actual revenue impact and validates channel ROI. |
| Pricing Notes | — | Mix of CPCall, per-qualified-call, and revenue-share models. | Flexible pricing aligns incentives with advertiser outcomes. |
Advertisers overspend on low-intent calls, wasting time and sales resources.
Topclass filters, IVR, and live agent verification ensure only qualified callers reach you.
Every verified call boosts close rates, speeding up ROI and fueling predictable growth.
With smart routing and pacing, you scale call volume without losing quality.
Partner with Topclass Leads to access compliant, high-quality calls that connect you directly with ready-to-convert customers. Maximize ROI and grow your campaigns with confidence.
